What Field Nurses and DSPs Really Need (And How Agencies Can Deliver)
Discover practical ways to support field nurses and DSPs with tools, training, and communication that improve care and reduce burnout.
Simple support strategies that go a long way.
Whether they’re helping a child manage a feeding tube or guiding someone through daily routines in a group home, field nurses and Direct Support Professionals (DSPs) do some of the most meaningful—and demanding—work in healthcare.
They’re caregivers, communicators, problem-solvers, and advocates. But too often, the systems around them make the job harder than it has to be.
If your agency wants to retain great staff, reduce burnout, and improve outcomes, it starts by understanding what field teams actually need—and delivering on it.
1. Intuitive, Mobile-First Tools
When you're moving from house to house or supporting clients in the community, logging into a clunky desktop system just isn’t realistic. Nurses and DSPs need easy-to-use apps that allow them to clock in, check care plans, document services, and communicate—on the go. Less stress, fewer errors, and more time with the people who matter most.
2. Less Paperwork, More Automation
Care teams already wear a lot of hats—don’t make them double as data entry clerks. Smart systems with auto-filled fields, templates, and digital signatures can eliminate repetitive tasks, reduce documentation errors, and save hours each week.
3. Real-Time Communication (Not Phone Tag)
When field staff have questions, they need answers—fast. Integrated messaging tools allow instant communication with schedulers, supervisors, or clinical leads. And when care plans change? Push updates to their app instead of relying on emails that go unread.
4. Ongoing, Accessible Training
One-and-done onboarding doesn’t cut it. Field staff need quick refreshers, micro-trainings, and just-in-time support—especially when systems change or new payers (like MCOs) get involved. Give them easy access to short videos, in-app guidance, and a real person to call when needed.
5. Appreciation and Empowerment
Recognition is a powerful retention tool. Celebrate staff wins, highlight outstanding care, and—most importantly—listen to their feedback. The people closest to clients often have the best ideas. Make them part of the solution.
When You Invest in Caregivers, Everyone Wins
Field staff are the backbone of your agency. When you invest in the tools and systems they need to succeed, you get more than efficiency—you get loyalty, better care, and a stronger team culture.
At Statewise, we build tech that meets your nurses and DSPs where they are—literally. Because when we make their work easier, everyone benefits.